Returns and exchanges
At The Enchanted Garden, each wreath, botanical spa ritual, and gift collection is thoughtfully handcrafted with care and attention to detail. Your satisfaction is important to us, and we want you to love your purchase.
Wreaths and home décor
Returns or exchanges may be requested within 7 days of delivery for non-custom items. The items must be:
- Unused
- In original condition
- Returned in original packaging when possible
The customer is responsible for return shipping costs unless the item arrives to the customer damaged or incorrect. Returns are for store credit only.
Botanical spa products
For the safety and well-being of our customers, we are unable to accept returns or exchanges on:
- Soaps
- Lip balms
- Bath salts
- Body scrubs
- Serums
- Lotion bars
- Other personal care products
If your order arrives damaged or there is an issue with your purchase, please contact us within 48 hours of delivery and we will work with you to make it right.
Custom and personalized orders
Custom wreaths, gift boxes, and personalized items are non-refundable and non-returnable.
Photographs and design details will be reviewed prior to completion whenever possible to ensure your satisfaction.
Damaged orders
If your order arrives damaged, please email us within 48 hours of delivery with:
- Your order number
- Photographs of the damaged item
- Photographs of the shipping box and packaging
We will evaluate the issue and provide a replacement or store credit when appropriate.
Order cancellations
Orders may be canceled within 24 hours of purchase unless production has already begun. Custom orders may not be canceled once materials have been purchased or work has started.
Questions?
We are committed to providing exceptional customer service and are happy to assist with any concerns.
Contact:
kim@theenchantedgarden.net
Thank you for supporting our small business.
Last updated: July 27, 2026